Orders that were paid for by credit card, debit card, or PayPal may be subject to a non-recoverable 3% processing fee that was assessed by the payment processor when your transaction was processed. Original shipping costs may be waived if exchanging for another item of same or greater value. As a result, this cost will be deducted from your eligible return refund. While many of our products are offered with "Free Shipping," the actual incurred ship-to costs cannot be recouped from the shipping company once your item has shipped. However, the following supplier-sourced items are subject to restocking fees that are dictated by the manufacturer: Contour Products (20%) Drive Medical (25%) Flex-A-Bed (20%) Lumex/Graham Field (25%) Invacare (25%) Pride Lift Chairs (25%) and Protekt Mattresses (20%).
The standard restocking fee for many, but not all, items sold at NewLeaf Home Medical is 15%. Mattresses must be returned in new condition. Shipping fees an packing costs will apply. *Flexabed mattresses may be exchanged for another mattress type within 30 days. Patient Lifts like those from, but not exclusive to BestCare, Drive Medical, Invacare, Traxx Mobility, Protekt, and Lumex are Non-Returnable, as stated on those product pages. Custom build recliners from Winco and Lumex, made-to-order products like Big Boyz Beds, *Flexabeds, and Moxi Mattresses are Non-Returnable.
If a Case Pack item packaging has been opened if a Contour Products item packaging has been opened or if a Mattress or Bathroom Product has been put into use, it is NOT eligible for return. The following products cannot qualify for a return if the product has been put into use: Mattresses Mattress Pads Bath Lifts Incomplete Case Packs Bathroom Safety Products Bedding Products and other items that may have medical device return restrictions from the manufacturer. There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. Because many of the items offered at NewLeaf Home Medical are considered "Medical Devices," there are a few strict guidelines that need to be followed for medical compliance and hygenic reasons. And we want you to be completely satisified with your purchase. Your satisfaction as our customer is our top priority. Orders that have been paid for by credit card, debit card, or PayPal may be subject to the non-recoverable 3% processing fee that is assessed by the credit card company when a transaction is processed. Orders that are cancelled after they have shipped are subject to any applicable manufacturer restocking fees, return shipping and original shipping costs as outlined below. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.Because NewLeaf strives to deliver customer orders as quickly as possible, most orders are processed and shipped the day they are ordered. The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.Ĭustomers must report any issues with any product within the first 30 days of purchase. We can not continually refund, replace or exchange your product. Products purchased used or through unauthorized resellers are not covered.Įach purchase can only receive one guarantee redemption. Authorized retailers include:Ĭounterfeit or replicas items are not covered by Vive Health's Guarantee policyįor products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase. Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid.
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