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If the issue continues, please try repairing your Office installation.
There could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.Ī corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference. If the same IMAP account can work fine in other users' Outlook client, please try the following suggestions to troubleshot: Then Mail -> Stationary and Fonts -> click the last 'font' (under 'composing and reading plain text messages') Select the font size and style that you want. File -> Options -> Trust Center ->Trust Center Settings -> Email Security -> 'read all standard mail in plain text' -> OK. Please check if this issue can be reproduced when adding the same IMAP account to other users' Outlook client. I found a work around to the zoom for incoming messages. To further confirm if the issue is an client issue. I noticed you have mentioned that there is only one user suffering with this issue. I did the same tests in my environment, configure Exchange 2016 On Prem email account as IMAP account in Outlook 2016 desktop client, checked "save copies of messages", unchecked "Do not save copies of sent items" option, seems it could work fine, can successfully sync Sent items to Web mail. STEP 3: A dialogue box will appear, you can Create or Open Outlook Data File and enter a new name of the data file in the File Name field as per choice. STEP 2: Click New Items > More Items > Outlook Data File, see the following screenshot for better understanding. Note: Please remember to back up your mailbox items to avoid loss before operating. STEP 1: Start any version of MS Outlook 2016, 2013 & 2010. So, please try to set your root folder path via File > Account Settings > Account Settings > Double click on your IMAP account > More Settings > Advanced > Set Root folder path as "Inbox", wait for the re-sync and test to see if your issue could be resolved.
SAVE OUTLOOK SETTINGS 2016 UPDATE
If the issue still continues, please try to Update your Folder List and make sure you have properly subscribed all the IMAP folders.Īs I know, setting "Root folder path" in Outlook could help modify your folder structure and re-sync your mailbox with your mail server. Click on the button Reset View then another box will open with option Yes and No. 1 You open the main page of the mail and click on View button on top. Just as mentioned above, it is suggested for you to firstly check if you have properly unchecked the "Do not save copies of sent items" in your Account Settings like below: Switch Over the Microsoft Outlook 2016 to the Default View Outlook View Changed Itself. Hi this issue only happen to the specific Sent Items folder? Can all other folders sync well?Ĭan you see those emails you sent from your Outlook client in the Sent Items folder of your Outlook client?
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